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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Davis

July 17, 2025

5  out of  5
rating by Mark Davis
"This is the only place to buy your insurance. Bill Richard, Amy, and the entire team are experts in the insurance business. These folks insure our home, mulitple cars, and we even buy out life insurance through them. You can't go wrong with Bill Richard and his team. - They have been our insurance advisors for over 20 years."
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Tonya Davis

July 17, 2025

5  out of  5
rating by Tonya Davis
"Been with Bill and his crew for over 25 years. Worked with them on several projects, always a good experience!"
We responded:
"Wow, 25 years. This truly means so much to us! Thank you for trusting our team time and time again. We’ve loved working with you and can’t wait for many more great experiences together!"
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Brenda Hall

July 17, 2025

5  out of  5
rating by Brenda Hall
"Extremely competent, helpful, not rushing my decisions kind of staff. Rebecca, you are super!!! Outstanding!!! The example of customer care."
We responded:
"Your kind words truly made our day! Rebecca is an invaluable member of our team, and we’re so glad she could make your experience exceptional. If there’s ever anything more we can assist you with, please don’t hesitate to reach out."
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Samantha Burnsed

July 11, 2025

5  out of  5
rating by Samantha Burnsed
"Friendly,helpful very kind people"
We responded:
"Thank you so much Ms. Burnsed. We really appreciate your kind words "
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Beverly Gadziemski

April 24, 2025

5  out of  5
rating by Beverly Gadziemski
"I would highly recommend this agency if you want to experience excellent customer service! I called and left a message and not more than 5 minutes later the kindest lady named Yanira called back and helped me immediately! A huge thank you Yanira!! You never know what someone is going through and I really needed the great service I received today. Go there people! They are great...Amy is too?"
We responded:
"Thank you so much, Ms. Beverly! We’re thrilled to hear Yanira was able to provide you with the care and service you needed today. She truly is a gem! Your kind words mean the world to us. And yes, Amy is just as amazing. You’re in great hands with our whole team! We’re always here when you need us."
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Denali Pray

November 22, 2024

5  out of  5
rating by Denali Pray
"Yanira walked me through multiple different options and how they would affect my current policy. I appreciated her patience and she was very helpful!"
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Thompson Wilson

November 7, 2024

1  out of  5
rating by Thompson Wilson
"I'm client of Bill Richard by last 8 years. But my yesterdays visit to your office is horrible. Staff lacks basic car insurance knowledge and not good LISTENER. Disappointing. Also there is no way to contact Bill Richard directly."
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Rock Talk Voice Overs by Terri Rockwell

November 6, 2024

5  out of  5
rating by Rock Talk Voice Overs by Terri Rockwell
"She did a great job! Knowledgable, fast, and efficient. Easy!"
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Donna Kaplan

August 20, 2024

5  out of  5
rating by Donna Kaplan
"UPDATE 16AUG2024 I honestly cannot think of working with anyone else during a crisis that requires assistance with an insurance company. I can rely on this office to get things moving promptly. They will not let you fall through the proverbial cracks. They are available and helpful -- no matter which side of the issue you are on. This office is top-notch. From Mr. Richard, to Amy and Rebecca, it feels like family. I would not go anywhere else for Inurance. ***I deal mostly with the ladies in the office, but have had the pleasure of speaking with Bill. THEY are the reason I choose local and don't try and get new insurance quotes. Even if I pay a little more, this staff makes it worthwhile. It feels like family."
We responded:
"Awesome Donna! Thanks so much. That is what we strive for - Bill"
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Isabella Alves

July 3, 2024

5  out of  5
rating by Isabella Alves
"I just spoke to Yanira Salamanca and she was amazing on the phone. Very professional and outstanding customer service. I hope to always speak to her when I call your office. Keep it up!!!"
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Helen Monday

May 20, 2024

5  out of  5
rating by Helen Monday
"Excellent service"
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Asma Akter

February 13, 2024

5  out of  5
rating by Asma Akter
"Just Wow.!"
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Stephannie Wood

January 23, 2024

5  out of  5
rating by Stephannie Wood
"Yanira was enormously helpful in getting our insurance policies transferred to Georgia as part of our move. Very thorough and easy to deal with."
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Reagan Owens

January 18, 2024

5  out of  5
rating by Reagan Owens
"Great experience and an easy process."
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Silvana

December 27, 2023

5  out of  5
rating by Silvana
"They are the best! And spoke with Yanira in Spanish so much better made me feel home!"
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Gary Mountjoy

November 26, 2023

5  out of  5
rating by Gary Mountjoy
"Hands down the most helpful and friendly staff. Rebecca takes care of any and all of our needs. I suggest you give them a call, they treat you like family."
We responded:
"Thank you so much Mr. Mountjoy. Rebecca is the best and we’re so glad you are part of our family."
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Dawn Taylor

October 26, 2022

5  out of  5
rating by Dawn Taylor
"I have been doing business since 2011 and no problems"
We responded:
"We appreciate you Ms Taylor. Thank you so much"
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Precision Country Parts

October 21, 2022

5  out of  5
rating by Precision Country Parts
"Yanira Salamanca was very helpful processed our new policy very quickly and we got a great rate! Thank you"
We responded:
"Thank you so much. Yanira is the best!"
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Joe Snow

September 13, 2022

5  out of  5
rating by Joe Snow
"Best agent I ever had!"
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Gay Mayfield

July 18, 2022

5  out of  5
rating by Gay Mayfield
"Shawn Champion was a champion.......service was excellent on all levels: he was extremely professional, patient, proactive and had fantastic bedside manners. We have done business with Bill Richards Agency for years......we have always been completely satisfied and with Shawn's involvement it was an even better experience. Respectfully, Gay Mayfield"
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Panamanian Princess

July 13, 2022

5  out of  5
rating by Panamanian Princess
"Great customer service & support!! Highly recommend to stop in, very friendly & great environment."
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Gwendolyn Carson

June 25, 2022

5  out of  5
rating by Gwendolyn Carson
"I spoke with a young man about automobile Insurance. He was helpful and listened for what I really need. He made Me happy to give you my business. Thank you Sean!"
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Pamela Walker

June 16, 2022

5  out of  5
rating by Pamela Walker
"Great customer service!!! The entire staff is amazing kind. That is why I have been with this company for years. I know over 20 years!!! Bill Richard State Farm is the BEST!!!"
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Valerie Picco

June 13, 2022

5  out of  5
rating by Valerie Picco
"Shawn Champion is the best! He just helped with my second investment home in Savannah. It is so quick and easy with him and he is very nice! Highly recommend!"
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Micah R

June 13, 2022

5  out of  5
rating by Micah R
"I had a lot of questions for Shawn, he has been so helpful and patient, quickly called me back with the quote, step by step help me set up the payments for the coverage, State Farm please give him a award."